Terms and Conditions
Terms And Conditions

General Terms and Conditions


To make a purchase on cowparfymeri.se, you must be at least 18 years old. When you place an order on cowparfymeri.se, you confirm that you accept the terms and conditions published at the time of purchase and assure that all personal information you provide is correct.

Company Information:

COW parfymeri AB
Norrlandsgatan 18
111 43 Stockholm

Phone Number: 08-611 1504

info@cowparfymeri.se

Organization Number: 556562-1165

COW Parfymeri is an authorized retailer for all of its brands.

General Provisions for Members

These provisions regulate COW Parfymeri's membership terms. A member is defined as someone who has registered and received our confirmation via email.

Personal Data

You have the right to request access to the personal data registered about you. If the data is incorrect, incomplete, or irrelevant, you can have the information corrected or deleted. Based on the information provided by COW Parfymeri, by registering, you consent to COW Parfymeri processing your personal data in accordance with the above or as otherwise required by the Personal Data Act or equivalent legislation in each respective country.

Validity Period

When you are registered as a member, the membership is valid until further notice. COW Parfymeri reserves the right to change the membership terms and conditions.

No Obligations

It is free to register as a member with COW Parfymeri, and you can terminate your membership at any time. You can do this on the page where you update your personal information.

Newsletter

When you become a member/customer of COW Parfymeri, you can choose whether or not to receive offers from us. You can log in to your account at any time and opt out of future mailings.
 

Prices and Payment

All prices displayed on our products include VAT, and in the Checkout view, you can see the total price including VAT, any applicable fees, and deducted discounts.

You can pay for your items at COW Parfymeri using PayPal, credit card (Visa or MasterCard), or be invoiced via Klarna or NETS.

Credit Card

Your payment is secured as COW Parfymeri uses NETS (https://payments.nets.eu/) as the payment gateway. DIBS' system is approved by all Swedish banks and certified according to PCI DSS by VISA and MasterCard to handle payment transactions at the highest security level. All communication between the store and your bank is managed by DIBS and encrypted via SSL (Secure Sockets Layer). You can see that the payment is taking place on a secure page by the address starting with https:// and a padlock icon appearing in the bottom right corner of your browser. Therefore, COW Parfymeri never has access to your card information and cannot register or store your card details.

NETS supports 3D Secure to identify the cardholder when making purchases online, thereby reducing the risk of card information misuse. If your card is connected to 3D Secure, you will be redirected to your bank for verification before the payment is approved. If you have any further questions about security or payment methods, please feel free to contact COW Parfymeri's customer service.

Invoice

If you choose to shop with Klarna Pay Later (invoice), we charge a billing fee of 30 SEK, and your invoice will then be handled by Klarna AB, which will receive your personal data in the form of contact information and order details. Klarna will perform a credit check without a notification copy and provide you with a 14-day payment period. Read more about Klarna's Data Protection Policy here.

PAYPAL

Pay easily and securely with PayPal. You can choose to pay with your PayPal balance or a debit or credit card linked to your PayPal account. The recipient receives the money without needing to see your card or account number.

Delivery


The estimated delivery time is 1-3 business days (subject to stock availability). When we receive your order, we will send an order confirmation via email, followed by another confirmation once we have packed your order. This confirmation will contain all the information on how to track your package.

Unclaimed Packages

For packages that are not collected, a fee of 200 SEK will be charged to cover the additional costs incurred by us (handling, packing, packaging, shipping, any cash-on-delivery fee, return shipping, return processing, and restocking).

Shipping Methods

We send our packages via registered mail with Posten or DHL. This means that they are delivered to your home, or you will receive a notification by mail or SMS to pick up the shipment at the nearest collection point.

In-Store Pickup

You can also choose to pick up your package at our store on Norrlandsgatan 18 in Stockholm.

Transport Damage

If you notice damage at the collection point, it should be reported immediately on the spot. If the damage is discovered only after you open the package, report it to COW Parfymeri.

In Case of Dispute

In the event of a dispute, we follow the recommendations of the National Board for Consumer Disputes (Allmänna Reklamationsnämnden).

Other

COW Parfymeri delivers within Europe, except for Norway.

Shipping Cost

For shipping within Sweden, a fee of 60 SEK will be added. Orders over 600 SEK within Sweden qualify for free shipping. Shipping costs to other countries will be displayed at checkout.

 

Returns


You have the right to return items within 14 days, provided the packaging is undamaged and unopened. For exchanges, you are responsible for return shipping and the risk of transport. Please include the return note and specify the reason for the return.

Please note that we do not exchange or accept returns of sale items.

Please note that COW Parfymeri does not accept returns or complaints for products that have caused sensitivity or do not suit your personal skin type. COW Parfymeri is also not responsible for allergic reactions.


We inspect all our packages before they are shipped. If an item is damaged or incorrect upon delivery, please contact us as soon as possible at info@cowparfymeri.se or call us at +46 8 611 15 04.


COW Parfymeri follows the Consumer Purchase Act for any complaints. Defective or damaged items must be reported within 14 days, and COW Parfymeri will cover the return shipping cost. Include the return note and specify the defect. Remember to always save the receipt for the shipment when returning. If the defect is discovered after 14 days, COW Parfymeri must be contacted immediately.

All packages leaving us are insured.